When considering a removals firm to help you move house, the past experiences of other customers are understandably of great interest. A particularly good or bad review may influence your judgement and how comfortable you feel in contracting a service, or indeed dealing with the staff.
At Bishops Waltham Removals we send a follow up card to everyone we have moved, asking them for feedback on the job. These are displayed in files in our offices and are available to see on request. Whilst a few people do not respond, we do file all the responses in there: the good and the bad. We are comfortable doing this and still showing them: as the good vastly outweighs the bad.
It is also always worth having a look at some review sites around the web.
However, as Marketing Manager for BWR I can advise you that these are of differing quality. Here is my review of the reviews! ….
There are also various other sites that allow third parties to leave reviews, however from our experience there are none that stand out as particularly reliable.
It is also worth contacting the office if a service mentioned in a review interests you – if we have done it once we can do it again!
Also if anything is of concern be assured we can discuss what we learnt from the mistake, or talk about preventative strategies to avoid things going wrong on a busy move. Simple tips like walking around the house with the driver at the end of the load, can avoid small items being left behind. In my honest experience, a large number of initial concerns about lost items are resolved after a few phone calls and a few calm days to unpack and get a new house straight.
Finally, if you are looking for a good local company, we are happy to put you in direct contact with some of our past customers who said that they will vouch for our service. It is always worth doing the extra research for peace of mind. The safe transportation of your furniture, chattels, personal, sentimental and family goods is a big responsibility and one we do not undertake lightly.
image of Facebook Reviews